FAQ

Once an order has been placed, we are unable to make any changes. This includes changes to size, shipping address, or payment method. To initiate a return, please visit our Returns Portal.

We are unable to combine orders after they have been placed. Each order will be processed and shipped individually.

Once your order has been successfully placed, you will receive an order confirmation email. If you did not receive a confirmation, please check your spam or junk folder before contacting us.

If your order was cancelled, it may have been due to product unavailability, order limitations, or issues processing your payment. You will receive an email notification and a full refund.

We are unable to add items to an existing order. A separate order must be placed for any additional items.

Orders are processed as quickly as possible. During peak periods, orders may take up to 7 working days from the date of purchase to be dispatched. Once shipped, you will receive a confirmation email with tracking information.

We ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Shipping costs are calculated at checkout based on your shipping location and selected service.

If your tracking information indicates that your order has been delivered but you have not received it, please check with your carrier or contact our support team for assistance.

Returns are accepted within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached, in the original packaging. To initiate a return, please visit our Returns Portal.

Exchanges for the same item can be facilitated via our Returns Portal. If you require a different style, please return the original item and place a new order.

All VTGO products are eligible for return. Return shipping costs are the responsibility of the buyer.

If you received an incorrect or defective item, please contact our support team with your order number and a photo of the issue.

Sizing details are available on each product page. If you are between sizes or unsure, we recommend consulting our Size Guide or contacting our support team for assistance.

Care instructions are listed on each product page and garment label. We recommend following these instructions closely to preserve fabric performance and longevity.

Some products may be restocked depending on demand. If an item is out of stock, we recommend signing up for restock notifications on the product page.

We only accept PayPal payments.

All transactions are secured and encrypted. We do not store payment information.

VTGO is available in our own offline space and at select pop-up events. You can view our store information here.